Refund policy
[Last updated: Aug 20, 2026]
What is the Cancellation & Refund policy?
Travel programs follow a separate refund policy:
Full Refund (100%)
- Cancel 7 days or more before the travel date
- Weather-related cancellations
- When Minimum participants not met
50% Refund
- Cancel 5 days before the travel date
No Refund
- Cancel 2 days or less before the travel date
- No-show (not arriving at the meeting point on time on the day of departure)
We will notify you if the refund has been approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@thepylonclub.com.
Booking Conduct:
To help ensure fair and equal booking opportunities for all users, we reserve the right to limit, suspend, or revoke your ability to request future appointments if you have a history of repeated cancellations or no-shows. In such cases, we may also require additional confirmation steps before accepting further booking requests.
